Privacy Policy

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Privacy Policy:

Package Runs ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our package delivery service ("Service").

Information We Collect:

We collect personal information from you when you use our Service, including but not limited to your name, address, phone number, email address, and package details. We may also collect usage data and analytics information to improve our service.

How We Use Your Information:

We use your personal information to provide and improve our Service, communicate with you about your deliveries, process payments, and comply with legal obligations. We may also use your information for marketing purposes, with your consent.

Data Security:

We take data security seriously and implement appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We use encryption, firewalls, and secure server infrastructure to safeguard your data.

Return and Cancellation Policy:

- Returns: We do not offer refunds once the package has been received and delivered to the designated recipient. However, if you have any concerns about the condition of your package upon delivery, please contact us immediately, and we will work to address the issue promptly. Photo validation will be sent to the customer upon delivery to ensure transparency and accountability.

- Cancellations: Any cancellations must be made at least 24 hours prior to the scheduled pickup date. Cancellations made less than 24 hours before the pickup date may be subject to a cancellation fee. To cancel your pickup, please contact our customer service team with your order details.

Efficiency and Discretion:

We are committed to providing efficient service while taking discretion seriously. Your privacy and the confidentiality of your packages are of utmost importance to us. Rest assured that we handle your packages with care and maintain strict confidentiality throughout the delivery process.

Contact Us:

If you have any questions or concerns about our Privacy Policy or Return/Cancellation Policy, please contact us at info@packageruns.com.